New Counter Card Trumpets Trustworthiness of ABA Gift Cards

The tough economy is expected to take a toll on gift card sales this holiday season, according to the National Retail Federation, which is forecasting a drop in sales of about 5.6 percent even as the popularity and demand for gift cards grow. And while the downward trend in gift card sales has its roots in consumers' hesitancy to spend on anything this season, an abundance of recent news articles have warned shoppers to beware of gift cards' hidden pitfalls.

In addition to issuing reminders about some cards' hidden fees and declining values, this year consumer groups and retail experts are warning shoppers to be mindful that the struggling economy is going to push more retailers into bankruptcy, and when a company declares bankruptcy it doesn't have to redeem gift cards. Many consumers intend to heed these warnings, according to America's Research Group, which predicts that 64.4 percent of shoppers who normally give gift cards will give cash instead.

To help stores participating in the ABA Gift Card Program promote sales of their gift cards and allay customers' possible concerns, a new editable counter card highlighting the value and trustworthiness of ABA Gift Cards is now available on BookWeb.org.

With the headline "Gift Cards You Can Trust ... From Booksellers You Can Trust," the counter card lets customers know that the ABA Gift Cards, available at your store, will never expire, have no fees, and will be good at your store and at other participating indie bookstores and via their E-Commerce websites "next week, next year, and for as long as there is a breath in our book-loving bodies." There's also space on the counter card to add the store name and a personalized message.

Complete details about the ABA Gift Card Program, including a link to the new counter card, are available on the gift card page on BookWeb.org.

A few helpful ABA Gift Card reminders:

  • Givex technical support is available 24/7, so any time you encounter problems with a Givex site, call (800) 962-4935 and have your Portal User ID (store name and ABA member ID number) ready. If you're using an integrated system such as Anthology, BookLog, Computac/Square One/[I]merchant, IBID, or WordStock, contact the appropriate tech department before calling Givex.
  • If you're in need of ABA Gift Card account ID/password information, you must send your request, including store information, via e-mail to aba@givex.com. For security reasons, Givex is not authorized to provide log-in information via the telephone. Portal.givex.com passwords can be reset by using the "Forgot my password?" link on the site; however, you must enter the e-mail address already on file with Givex.
  • Visit www.BookWeb.org for more information, including fee and ACH schedules, card designs, and answers to other frequently asked questions. All other inquires should be sent to aba@givex.com.
Categories: